Frequently asked questions

How do I place an order?


You can - - Order through the online site www.greenrefillshop.com - Order through the Instagram or facebook page @greenrefillshop




Im gluten free can you cater for me?


We have lots of gluten free products, including pasta, flour, cakes, soups. However we do say if your allergies are very severve, there is a chance of flour in the atmosphere of our shop. As we have open containers of flour that can be weighed out by the gram. We do try our utmost to minimilise the cross contamination of products and have all gluten free products kept seperate from other products.




Are all your products vegan?


No not all our products, we have a vast selection of vegan products but also a selection of products that are not vegan. For example - - Eggs - Milk - Cheese We do not have any animal meat in the shop at all.




I am a vulnerable person who needs to isolate how easy is it for me to make an order?


Our ordering process is very easy, you can either use the online facility via the 'shop' icon on our website. You can send us a message with your shopping list and phone number and we will give you a call to discuss further and to confim a delivery day and time. We are very happy to help you however you would like to make your order.




Is there a delivery charge?


Yes, £2 per delivery within Merthyr Tydfil unless your order is over £30 and then it is free delivery.




Can't see the answer to your question?


Send us an email or a personal message with your question or queries and we will endevour to get back to you within 24 hours.